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Ordering information

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How can I pay?


To make purchasing with us a pleasure, we can offer you the following payment methods:


Advance payment by bank transfer - This is the best and cheapest way to pay for your order. You make a bank transfer for the invoiced amount. The necessary payment information you'll get in an additional e-mail. As soon as we receive payment confirmation the goods will be despatched.


Cash-on-Delivery (COD) - If you choose this option, the goods will be despatched as soon as possible. You pay the post person at your front door when you take delivery. There is an supplementary charge for COD. For cash on delivery we invoice an additional 5.90 € .


Credit card - The easy way to pay. We despatch the goods as quickly as possible and the payment is taken from your bank account later by the credit card company. We accept Visa and Mastercard (Eurocard).



Paypal - With the free online payment service PayPal, you can pay securely and conveniently using your debit or credit card, bank account or PayPal balance - all without sharing your financial details with us. If you pay with PayPal, we can finish your order immediately. You find further information about PayPal under www.paypal.com



Sofort Banking -  Easy. Secure. Paid. With SOFORT Banking you can pay easily and securely with your usual online banking login data. No registration required.

Sofort Banking



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What does shipping cost?


For deliveries outside Germany, we accept Credit Card, Paypal and Cash on Delivery (5,90 €). For delivering outside the E.U, e.g. Switzerland, Norway, USA, Canada, Japan, Australia ... , we dispatch the goods tax-free (19% VAT). Perhaps you have to pay other costs e.g. payment of duty, taxes or service fees by the import into your homeland. Please, find out from your custom authorities.


The flat-rate shipping fees for deliveries in other EU countries are as follows:

Deutschland 4,90 €
Österreich 7,90 € *
 Argentina 19,90 *
Australien 19,90 *
Bulgaria 8,90 € *
Belgium 7,90 € *
 Bosnia 19,90 *
 Brazil 19,90 *
Canada 19,90 *
 China 19,90 *
Czech Republic 8,90 € *
Danmark 8,90 € *
Estonia 8,90 *
Finland 8,90 *
France 8,90 € *
Greece 8,90 € *
Great Britain 8,90 *
Hungary 7,90 € *
Luxembourg 7,90 € *
Lithuania 8,90 *
Latvia 8,90 *
 New Zealand 19,90 *
Netherlands 7,90 *
Norway 14,90 *
 Indonesia 19,90 *
Italy 8,90 € *
Irland 8,90 € *
 Israel 19,90 *
 Japan 19,90 € *
Portugal 8,90 € *
Poland 8,90 € *
 Russian Federation 19,90 *
Romania 8,90 € *
Switzerland 14,90 € *
Spain 8,90 *
Slovenia 8,90 € *
Slovakia 8,90 € *
Türkei 19,90 *
Sweden 8,90 *
United States 19,90 *

The flat-rate shipping fees for deliveries in other countries are 19,90 € :
Bahrain, Cyprus, Canary Island, Croatia, Hong Kong, India, Iran, Island, Republik Korea, Lebanon, Kuwait, Malta, Malaysia, Egypt, Mexico, New Zealand, Qatar, Reunion, Saudia Arabia, Singapore, South Africa, Taiwan, Thailand, Ukranian, United Arab Emirates

* The shipping costs will be calculated automatically by our shop-system and will be shown
in time before you place your order.

The different factors to be considered are:

  • Quantity of items
  • shipping address
  • evtl. cash on delivery fees
  • custom duties
  • additional fees for island shipping etc.

Fee is charged from the 2nd article for any additional product. Fee is charged in addition to the shipping costs. Example: for 2 articles - 1x additional fee, for 3 articles - 2x additional fee, for 4 articles - 3x additional fee, ...

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When will I receive delivery?


If you choose payment by cash-on-delivery or credit card, we despatch the goods as soon as possible.

General speaking, despatch takes 5-7 days (in the season 8-10 days). In most cases we are quicker but factors outside our control can slow despatch (e.g. difficulties with ordering or delivery at our suppliers). We despatch goods by UPS & DHL.



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When can I exchange or return goods? How do I do this?


Within a few minutes of making your order you will receive an order confirmation by e-mail. If you want to change or cancel something, tell us as quickly as possible by e-mail .

Once you receive the goods you have 30 days in which you can return them without having to give a reason. You must send notice of your intention to return goods within this period; you can send notice to us by post or e-mail. After this you should send the goods back to us.

For Returned & Exchange, please use our Return Document or Return Document PDF

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What happens to my personal data?


We protect your personal data using the latest security and encryption procedures.

Your personal data will only be used to process your order. We will only pass on your details to our business partners who need your address in order to make delivery. Your personal details will not be passed on to any other third parties.

We store and manage customer data in accordance with the Bundesdatenschutzgesetze (BDSG) - German Data Protection Law and the Teledienstdatenschutzgesetzes (TDDSG) - German Remote Services Data Protection Law. You have the right at any time to request information about the data we hold about you, to request a copy of this information, to request that access to this data be refused and to request that this data be deleted.