Can I change details of my order after it was submitted?
Please contact our customer service if you want to change the delivery address or if you chose either cash on delivery or prepayment as your payment option. Please contact our customer service if you want to change the delivery address.
For insurance reasons, we will unfortunately not be able to make changes to payments via credit card, Sofort online bank transfer or PayPal, because these are linked directly to your bank account. If you would like to have your delivery sent to another address than the one listed in your account details, we can cancel the current order and you can create a new one with a different delivery address.
Please notify our customer service if you want to do that – we will then cancel the current order for you. Any payment we have received from you for that cancelled order will be refunded.
You will get your refund via the same payment method you selected during the order process. Your bank account details will not be transmitted to us if you chose Sofort online bank transfer. Please let us have your account details for the refund.
Please note that if you chose credit card payment, then the amount was only as yet reserved on your card and no payment was made (see also When will my credit card be charged?).