Home Retailer FAQ Payment How does prepayment work?

How does prepayment work?

  • The payment option prepayment can only be selected if the ordered item is in stock.
  • Once you have completed the order process, you will receive a separate email from us with account information for your payment.
  • We will dispatch your order as soon as possible, once we have received your payment.
  • Please note that each incoming payment is verified manually by us, which means it can take a couple of days for you to receive your confirmation email.
  • Your shipment confirmation means that we have received your payment.

If you wish to use prepayment, but the item is currently not in stock, then we can offer the following:

  • Select the payment option “Cash on delivery” and add a comment that you want to change the payment type to prepayment.
  • We will then make the change for you manually and adjust the shipping costs accordingly. 

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