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When do I get my reimbursement in case of an order cancellation or return?

  • Our bookkeeping department creates credit notes manually, which means that the process may take a few days.
  • For the payment types PayPal, credit card and  prepayment , reimbursements will be credited to the linked bank account.
  • For the payment types Sofort online bank transfer and cash on delivery, the amount will be credited to the account you specify.
  • We estimate a total processing time of around 14 business days.

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