Home Retailer FAQ Exchange/ return What do I do if the parcel I receive is damaged?

What do I do if the parcel I receive is damaged?

  • Please refuse the delivery and contact us right away of the issue.
  • If you already accepted the delivery, you will have to notify the delivery service of the issue right away.
  • You will have to report the damage in any case yourself first, before we can act on your behalf. Please send an email with details of the damage to Kontakt@fc-moto.de.
  • With that information, we will be able to initiate an investigation request for you.
  • We will notify you about how we will proceed in terms of compensation or the dispatch of new goods, once the investigation is completed.

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