Please refuse the delivery and contact us right away of the issue.
If you already accepted the delivery, you will have to notify the delivery service of the issue right away.
You will have to report the damage in any case yourself first, before we can act on your behalf. Please send an email with details of the damage to Kontakt@fc-moto.de.
With that information, we will be able to initiate an investigation request for you.
We will notify you about how we will proceed in terms of compensation or the dispatch of new goods, once the investigation is completed.