100 Days Right Of Return
Free delivery from Home Retailer FAQ Exchange/ return What do I do if I have a complaint?
What do I do if I have a complaint?
- You can send the item back to us and we will lodge a complaint with the manufacturer for you.
- Please make sure to include the filled out returns slip complete with your reason for complaint and a copy of your invoice in the parcel with the returned item. The item must be clean.
- Where the complaint is a warranty issue, we will repair or replace right away, depending on the type and extent of the damage. In cases, where the damage inspection finds that the damage is not a warranty issue, we will refuse repairs or exchange for a new item.
- We have no influence over claims processing times of our manufacturers, which means that it may take some time until we receive a reply.
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- Large product range with more than 150,000 items and top rating at Trustpilot, Idealo ...
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top rating at Trustpilot, Idealo ...Large selection
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Wolrdwide Shipping
We ship worldwide and many products directly from stock.
Easy Return For many countries, we offer a discounted return label
- Pay securely
Advance payment – the traditional method of payment
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Sofort Banking - pay easily and securely with your standard online
banking details (PIN/TAN).
Collection: place a non-binding order online, then pick it up and pay in a shop
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