Home Retailer FAQ Exchange/ return What can I do if I receive a damaged or wrong i...

What can I do if I receive a damaged or wrong item?

  • Please send a photograph of the item by email to kontakt@fc-moto.de. 
  • In case of a damaged item, please send a photograph that clearly depicts the damage.
  • In case of an incorrect delivery, please also add a photograph of the barcode and the label on the item.
  • We will get back to you as soon as we have verified the matter.
  • Should the error be attributed to us, then we can offer you either a returns label or a free return of the incorrect item(s); in countries where that is not possible, we will refund the shipping costs.
  • In the latter case, we will need a copy of the shipping invoice for the refund.

country pages

© 2004 - 2025 FC-Moto GmbH und Co. KG