What can I do if I receive a damaged or wrong item?
Please send a photograph of the item by email to kontakt@fc-moto.de.
In case of a damaged item, please send a photograph that clearly depicts the damage.
In case of an incorrect delivery, please also add a photograph of the barcode and the label on the item.
We will get back to you as soon as we have verified the matter.
Should the error be attributed to us, then we can offer you either a returns label or a free return of the incorrect item(s); in countries where that is not possible, we will refund the shipping costs.
In the latter case, we will need a copy of the shipping invoice for the refund.