Home FAQ Shipping What do I do if the parcel I receive is damaged?

What do I do if the parcel I receive is damaged?

If your delivery arrives damaged, please refuse acceptance and inform us immediately by email at kontakt@fc-moto.de. If you have already accepted the package, you must file a damage report directly with the delivery service.

Send us the damage report by email at kontakt@fc-moto.de so that we can open a damage claim for you. Once the case investigation is complete, we will inform you about the next steps regarding compensation or a new delivery.

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