Sena 50C Sound by Harman Kardon Bluetooth 通信システムとカメラシングルパック

great product. just having issues connecting to my PC
help support not good

I have had nothing but trouble with this product since date of purchase - the charging was erratic at best and the charge indicator LED would not always illuminate. I have had to hard reset & reboot the unit often, After about 6 outings - it has completely failed to take a charge. The battery charge LED indicator does not even come on. I have contacted Sena directly and am currently awaiting a permanent solution - I expect a replacement under warranty. To be fair the customer support team do reply via email albeit only once a day - so slow and steady communication! A pity about the reliability issues as when it was working - as an intercom with phone and GPS via Bluetooth - it worked really well. The recommended "software upgrade" procedure with the provided wireless dongle is overly complicated. Youtube instructional videos are a must to try and understand the process. Running the camera recording feature (why I paid the extra for this version) really eats into the battery. Also the helmet mount is rubbish with limited lateral adjustment for a device that boasts a camera as its trump card. Also the audio connector lead is from a 1980s VCR with an awkward chunky plug and plastic securing tab that is flimsy at best - the lesser models have better click & mount type connections. I have a pair of the cheaper standard 30k units which give no problems. Get a separate dedicated camera if you want to record your ride and buy the cheaper, simpler 30k for intercom/phone/GPS connectivity... Have read other reviews that also complain about battery and charging issues on this model. Hopefully the replacement unit will be better? - we will wait and see! I am disappointed after paying for what I thought was a premium product - still a lot to improve. Come on Sena - this is a very mediocre offering with some very basic design flaws.