100 Days Right Of Return
Free delivery from Home FAQ
FAQ
Here you will find answers to some of the most frequently asked questions by topic. Your question was not included? Or maybe you want more detailed information? Not a problem! Contact us in person, by phone or email – we are here for you!
To place an order, search for products, add them to your cart, and proceed to checkout. Log in, enter your delivery address and payment method, and complete the order.
To register, click on "My Account," select "Register New," enter your email and a password, and confirm your email address.
No, you don't need an account to place an order at FC-Moto. You can order as a guest. However, having an account offers advantages such as easy order tracking and saving your details for future purchases.
Enter your street, house number, postal code, city, and country correctly. For a Packstation, add the Packstation number and the corresponding postal number in the address fields and check everything carefully to avoid delivery issues.
Items marked as "immediately available" are in stock and can be shipped right away. All other items need to be reordered from the manufacturer, which may result in longer delivery times. If an item cannot be selected, it may be temporarily unavailable.
To find the right spare part for your motorcycle, please use the "My Bike" function on our website by entering your motorcycle model and year of manufacture. Alternatively, you can also send us an email with all relevant details so that we can assist you as quickly as possible.
Phone: +49 (0) 2405 / 49 500 50
Email: kontakt@fc-moto.de
Service hours: Mon–Fri 9 AM–6 PM, Sat 10 AM–4 PM
Yes, our store is located in Würselen near Aachen:
Aachener Straße 21-23
52416 Würselen
Germany
Opening hours:
Monday to Friday: 10:00 AM – 7:00 PM
Saturday: 10:00 AM – 6:00 PM
We look forward to your visit!
Unavailable items cannot be reserved. However, you can request an email notification by clicking the yellow field on the item and entering your email address. If you want to pick up items in our store, please select “Pick up in store” as the delivery option during checkout. This ensures your order will be prepared for in-store pickup.
As soon as you receive an email confirming that your order has been delivered to our store, you can pick up the items on the next business day. Please make sure to check your emails regularly so you don’t miss any notifications.
Yes, if you have a valid VAT ID and provide it in the “Comment on order and delivery” field during checkout, you can place a tax-free order within the EU (except Germany).
We offer the following payment methods:
- Credit card: Visa, Mastercard, and JCB
- PayPal
- Installment payment powered by PayPal (only for Germany)
- Amazon Pay
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Cash on delivery (only for Germany and within the EU) – Currency: Euro only.
- Italy: Only up to an order value of €950
- France: Only up to an order value of €700
- Prepayment (only within the EU) – Currency: Euro only
- iDeal (only for the Netherlands)
- Bancontact (only for Belgium)
- EPS (only for Austria)
Yes, you can pay in your currency (except for prepayment and cash on delivery). Select your country in the top right corner. Our system will set the corresponding local currency and display the final amount and invoice in that currency. Many of our payment options, such as credit cards and PayPal, allow automatic conversion to your local currency.
If your local currency is not directly supported, the amount will be displayed in the available currency and converted accordingly on your credit card statement or PayPal account.
Yes, we offer the option of paying in installments via PayPal in Germany. Select the “Payment in installments powered by PayPal” option at checkout to make your payment in installments. The payment is processed directly via PayPal.
If you have any further questions about your installment contract, you are welcome to contact PayPal customer service directly. You can reach them by phone from Monday to Friday from 09:00 to 17:30. Free telephone number: 0800 723 4500 / kundenbetreuung@paypal.de
Unfortunately, it is not possible to change the payment method after completing the order. If you want to select a different payment method during the ordering process, you can do so in the payment section before completing the order.
The cash-on-delivery fee is €7.90. In Germany, cash on delivery is offered by DHL and UPS, while within the EU, it is only available via UPS. If you cannot select cash on delivery, it may be due to the availability of the service in your country.
With prepayment, you first complete the order and then receive an email with our bank details and the amount. After you transfer the amount, your order will be processed once the payment has been received.
If you choose to pay by credit card, the amount due will first be reserved. Your card will only be charged once the goods have been shipped. In case of a partial shipment, only the amount for the dispatched items will be charged.
Please note that in some countries, in addition to regular credit cards, debit cards are also offered, where the amount is deducted directly from your account.
The payment is accepted with a 3D Secure code. After three failed attempts, credit card payments will be temporarily blocked. The payment method will be automatically reactivated after 24 hours.
Additionally, the issue may be due to insufficient funds, incorrect entries, an expired card, or security blocks by your bank. If you have further questions, please contact our customer service at kontakt@fc-moto.de.
No, we do not store your credit card details. All payment data is securely and encryptedly processed through our payment provider, without your credit card information being stored on our website.
The order may be declined by PayPal for various reasons, such as insufficient funds or discrepancies in your customer details. In such cases, we recommend contacting PayPal directly to resolve the issue.
- Our bookkeeping department creates credit notes manually, which means that the process may take a few days.
- For the payment types PayPal, credit card and prepayment , reimbursements will be credited to the linked bank account.
- For the payment types Sofort online bank transfer and cash on delivery, the amount will be credited to the account you specify.
- We estimate a total processing time of around 14 business days.
The shipping costs are automatically calculated by our shop system and displayed to you before completing your order. The costs depend on the number of items, the delivery address, and any applicable cash-on-delivery fees. Please check with customs whether additional duties, taxes, or import fees apply, as we cannot provide this information.
When shipping abroad, please consider the following: Additional costs such as customs duties, taxes, or import fees may apply, which are not included in the shipping costs. Check with your local customs office for possible fees.
Delivery times may vary depending on the destination country, and customs clearance may cause delays.
Ensure that the shipping address is entered correctly and review the customs regulations of the destination country. Choose a shipping option that best suits your needs.
In addition to shipping costs, extra charges such as customs duties, taxes, or import fees may apply. Please check with your customs office regarding any potential additional costs, as these depend on the customs authorities and the country of delivery. We recommend contacting your local customs office or relevant authorities for more detailed information.
With Premium Shipping, your order will be shipped the same day if you place it Monday to Friday before 10:00 AM and choose a payment method other than prepayment or instant transfer. Unless otherwise stated, the delivery time is usually 1–2 business days.
Pickup is only possible if you select “Store Pickup” when placing your order. In this case, the goods will be delivered to our store. You can try them on there and pay on site.
You choose the shipping method when completing your order. DHL hands over the package to the national postal service in Europe and third countries. With UPS, delivery is handled exclusively by UPS. For third countries, we recommend UPS Saver, as it ensures the fastest delivery.
Yes, but delivery to a Packstation is only possible within Germany. Please enter the street name of the Packstation and include the Packstation number and your Postnummer in the address supplement. Make sure all details are correct to ensure smooth delivery.
Yes, you can have your order delivered to a different address. Simply enter the desired delivery address during the ordering process. Make sure all details are correct to ensure a smooth delivery.
Your order will be shipped once all items are available and payment has been received. For items marked as "available immediately," shipping usually takes place within 1–2 business days. If an item needs to be reordered, shipping may be delayed.
You can check the current status of your order at any time in your customer account.
Yes, that's possible. For orders to countries outside Europe, however, we only ship partial deliveries if the order value is at least €200. There are no additional costs for you.
If a package is lost or not delivered, please contact our customer service immediately at kontakt@fc-moto.de or by phone at +49 (0) 2405 / 49 500 50.
We will check the status of the shipment and take the necessary steps to resolve the issue.
For packages shipped with DHL or UPS, you can also contact the parcel service directly to check the status of your shipment.
You can check your order status at any time in your customer account. You will also receive the order status via email. You'll be notified whenever the status of your order changes, such as in the case of a "shipping delay" or "dispatch".
The delivery time depends on the selected shipping method and destination.
Within Germany and Europe, delivery usually takes 1–3 business days. For non-EU countries, delivery may take longer depending on the destination. The exact delivery time will be shown during checkout and confirmed in your shipping confirmation.
After your order has been shipped, you will receive a shipping confirmation email with the tracking number and a link to track your parcel. Alternatively, you can also view the tracking number in your customer account once it’s available. Enter the number on the website of the parcel service (DHL or UPS) to track your shipment.
International shipments are first processed at the international distribution center and cleared through customs. They are then handed over to the local postal service or the international delivery partner in the destination country. With DHL, you’ll only see an update once the package is scanned in the destination country. With UPS, it may still be en route or being processed at an international hub. Further updates will appear once the package is scanned or delivered in the destination country.
If your delivery arrives damaged, please refuse acceptance and inform us immediately by email at kontakt@fc-moto.de. If you have already accepted the package, you must file a damage report directly with the delivery service.
Send us the damage report by email at kontakt@fc-moto.de so that we can open a damage claim for you. Once the case investigation is complete, we will inform you about the next steps regarding compensation or a new delivery.
If you refuse to accept the package or do not cover the customs costs, the delivery service will initiate the return shipment to us. Please note that any return fees or storage costs incurred by customs or the delivery service will be charged to you.
Changes to your order are only possible if the total amount remains the same or decreases. Otherwise, you will need to cancel the order and place a new one. Please contact our customer service at kontakt@fc-moto.de or by phone at +49 (0) 2405 / 49 500 50 to make changes or cancellations.
A change of delivery address is only possible if you chose prepayment or cash on delivery as your payment method. If you selected one of these options and your order has not yet been shipped, please contact our customer service at kontakt@fc-moto.de or by phone at +49 (0) 2405 / 49 500 50 with your order number to update the address. Once the order has been shipped, changes are unfortunately no longer possible.
For payment methods such as cash on delivery and prepayment, you can add more items, but shipping costs may change. For credit card, instant transfer, or PayPal, changes can only be made if the total amount remains the same or decreases.
Otherwise, you must cancel and place a new order. If canceled, we will refund the amount using the same payment method. Please contact our customer service at kontakt@fc-moto.de or by phone at +49 (0) 2405 / 49 500 50 for changes or cancellations.
From the day the goods are fully delivered to you, you have a 100-day return policy without providing any reason. To meet the deadline, it is sufficient to send the return in time by mail or email to our address.
The goods must be in their original packaging, unused, and with all tags and stickers attached.
The return shipping costs are your responsibility as the buyer. We do not accept liability for any additional items you have added to the product, such as protectors or contents of pockets. Therefore, please remove all non-order-related items before returning the product.
A direct exchange for a different size is unfortunately not possible. If an item does not fit, you can return it within the return period. If the return is made correctly, the amount will be refunded. You can then reorder the correct size.
Please use the return form included in the package and send the item back in its original packaging and unused.
Please pack the item in its original packaging or suitable packaging to protect it during transport. The item must be unused and in perfect condition, with all tags or stickers still attached. Include the return form that came with the package; if you do not have a form, you can download it here.
Remove any additional parts that were not part of the original order, such as protectors or pocket contents, before handing in the package for return.
For returns from Europe, we offer an affordable return label on our website. Simply search for "FC-Moto Return Label Europe" in our webshop to find it.
For returns from countries not listed, we recommend choosing the most affordable shipping provider, as we unfortunately cannot reimburse these costs.
The refund is usually issued within 2–3 days after we have received and inspected the returned item. The exact duration may vary depending on the payment method and bank processing times.
For returns within Germany, you can send the item back within the return period. Please use the return form included in the package and pack the item in its original packaging or suitable alternative packaging.
For returns from within the EU during the return period, we offer a discounted return label. You can find it on our website. Select your home country and order the shipping label.
Once we receive your request, we will generate the label and send it to you via email.
For returns from Switzerland and the UK within the return period, we offer a discounted return label. You can find it on our website. Select your home country and order the shipping label.
Additionally, we need information about the returned items to process customs clearance. Please provide this information in the order comment or send it via email to our customer service at kontakt@fc-moto.de. Check your email inbox and spam folder after 1–2 days for the return label.
For returns from outside the EU, you must send the goods back within the return period. To ensure quick processing, return the package with a shipping provider of your choice and attach three copies of the invoice along with the return form to the outside of the package. Mark all returned items on the invoice and indicate the item value. Label the package as a "Return" and inform the shipping provider that it is a return shipment.
Ensure that any applicable taxes and fees are covered by you, as we cannot bear these costs. For express returns, a processing fee of 40 euros applies, which we will deduct from the refund amount.
If you received a wrong or defective product, please contact our customer service immediately after receiving the item at kontakt@fc-moto.de. Include your order number, details of the item received, and photos showing the front and back, the issue, and the label with visible barcode. We will review the case and get back to you as soon as possible.
A direct return in the store is unfortunately not possible, as online and in-store purchases are managed separately. However, you can drop off your package at the store with the return form to save on shipping costs. The store staff will forward it. Please note that processing may take a few days, and an immediate refund or exchange in the store is not possible.
Please first check if the package was left with a neighbor, in a safe place, or taken to a local post office. Checking with the delivery service might also help.
If your order is marked as delivered but you didn’t receive it, please contact our customer service at kontakt@fc-moto.de immediately. We’ll initiate an investigation and let you know how we’ll proceed.
You can buy a gift voucher directly in our online shop. Simply search for “gift coupons” on our homepage, choose the desired amount and type, add it to your cart, and complete the checkout process. The voucher will be sent to you via email.
Yes, gift vouchers are excluded from exchange and cannot be converted into cash. Please check the voucher amount and redemption conditions carefully before purchasing.
Currently, it is not possible to redeem multiple gift vouchers at the same time.
If you have several vouchers, please enter the remaining codes in the order comment. We will process them manually and refund you the corresponding amount.
Enter the code during checkout in the correct field in the cart or at the payment step. The discount should be applied automatically. Make sure the code is valid, entered correctly, and that all conditions are met. If it still doesn’t work, please contact our customer service at kontakt@fc-moto.de.
Unfortunately, applying discount codes retroactively after the order has been shipped is not possible. The discount must be entered during the checkout process. If you have any questions or issues, please contact our customer service at kontakt@fc-moto.de.
There could be several reasons why your code isn’t working.
Check if the code is valid and not expired. Make sure it was entered correctly. Ensure the minimum order value is met. Note that some brands may be excluded from promotions. Certain codes only apply to the RRP (recommended retail price) and may not work on already discounted items or special offers. If the code still doesn’t work, please contact our customer service at kontakt@fc-moto.de.
To claim the legal warranty or manufacturer’s guarantee, please send us a photo of the defect, a brief description, and your order number to retouren@fc-moto.de. We will take care of the process and determine whether a repair or a replacement part is possible. If the item needs to be returned, we will inform you.
Please make sure to send the item cleaned. For communication devices, all components must be returned. Also, remove any valuables or additional accessories, as we cannot take responsibility for them.
The statutory warranty period is usually 2 years from the date of purchase. However, some manufacturers offer an additional warranty beyond this period. If this applies to your case, you can also contact us after the statutory warranty period has expired. Please check the manufacturer's warranty conditions for more detailed information on the warranty duration.
If the complaint is covered by the statutory warranty or guarantee, there are usually no costs for you. However, please note that for returns from abroad, shipping costs and possible customs fees may apply. Additionally, you must ensure that the item is cleaned before returning it and that all components are included, especially for communication devices.
The item should be securely packaged to avoid damage during transport. Use the original packaging if available, or a similarly safe alternative. Make sure the item is well-padded and that loose parts cannot move around. Include the invoice and the complaint form.
The processing time may vary depending on the issue and what is required. Usually, it takes about 2–4 weeks to complete. This includes inspecting the item, communicating with the manufacturer, and arranging a repair or replacement. We’ll keep you informed throughout the process.
Yes, you can order a spare part. Please contact us at retouren@fc-moto.de and provide the details of the required part along with your order number. We will check availability and inform you about the ordering process and costs.
If your device still isn’t working after installing the spare part, please contact us immediately. Send a detailed description of the issue along with photos (if possible) to retouren@fc-moto.de. We’ll review the case and help you find a solution.
Your personal data is processed in accordance with our privacy policy. We use it solely to process your orders, communicate with you, and improve our services. Your data is treated confidentially and is not shared with third parties, except when necessary to fulfill our services or when required by law. For detailed information, you can review our privacy policy on our website.
Registration allows us to process your orders efficiently and provide you with better service. With your customer account, you can track your order status, view past orders, and securely manage your personal information. Additionally, registration enables a faster checkout process for future purchases and gives you access to exclusive offers and information.
To change your password, log into your customer account and go to the account settings. There, you will find the option "Change Password". Enter your current password and your new password, then confirm the change.
If you have forgotten your current password, use the "Forgot Password?" function on the login page to create a new one.
We use your data exclusively to process your orders, communicate with you, and improve our services. In some cases, data may be shared if necessary for order fulfillment or if required by law, for example, with shipping service providers.
For detailed information, you can review our privacy policy on our website.
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- Large product range with more than 150,000 items and top rating at Trustpilot, Idealo ...
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top rating at Trustpilot, Idealo ...Large selection
Top brands
More than 100 brands
Products
Huge range with more than 150,000 items
Best price guarantee
Always current market prices and attractive offers
FC-Moto rating
Wolrdwide Shipping
We ship worldwide and many products directly from stock.
Easy Return For many countries, we offer a discounted return label
- Pay securely
Advance payment – the traditional method of payment
Cash on delivery - payment takes place at your front door.
Credit card - the convenient & fast method of payment.
PayPal – the most secure & fast method of payment
Sofort Banking - pay easily and securely with your standard online
banking details (PIN/TAN).
Collection: place a non-binding order online, then pick it up and pay in a shop
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